RETURNS
Luxy Curves Return and Exchange Policy
At Luxy Curves, we strive to provide a seamless shopping experience. If your purchase isn’t perfect, don’t worry—our 30-day hassle-free return policy has you covered.
Return and Exchange Guidelines
- Eligibility: Items must be new, unworn, and in their original condition to qualify for a return or exchange. Returns must be initiated within 30 days of delivery.
- Change of Mind: Customers are responsible for return shipping costs for non-defective items.
- Damaged or Incorrect Items: If you receive a defective or incorrect item, we’ll cover the return shipping cost and send a replacement or issue a full refund.
How to Return or Exchange an Item
- Contact Us: Email info@shopluxycurves.com with your name, order number, and reason for the return.
- Provide Proof (if applicable): For damaged or incorrect items, attach a clear photo to expedite processing.
- Processing: Once we receive your return, we will process a refund or send a replacement promptly.
Order Cancellations
- Changed your mind? You can cancel your order within 12 hours of purchase for a full refund.
- If your order has already shipped, cancellations are no longer possible, but you may return the item after delivery following our standard return process.
Reporting Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately. We will replace the item or issue a full refund, including return shipping costs.
At Luxy Curves, your satisfaction is our priority—shop with confidence!